Dermatology Front Desk Specialist | Patient Care & Admin

Anne Arundel Dermatology; Wilmington (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid time off

Paid holidays

Retirement savings

Disability insurance

Life Insurance

Employee discount

Job summary

Anne Arundel Dermatology in Wilmington, NC is hiring a Front Desk Receptionist to support the outpatient dermatology practice. You will greet patients, handle check-in/check-out, schedule appointments, collect payments and maintain accurate patient records.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced team. Experience with EMR/EHR and HIPAA knowledge preferred; willingness to cover at nearby locations is a plus.

Qualifications

• High school diploma or GED required.
• At least 2 years in a customer-facing or customer service role.
• 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.
• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Experience using EMR/EHR is preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Organization

Time management

Multitasking

HIPAA knowledge

Teamwork

Education

High school diploma or GED

Dermatology experience preferred

Tools

EMR/EHR

Multi-line phone systems

Job description

Anne Arundel Dermatology in Wilmington, NC is hiring a Front Desk Receptionist to support the outpatient dermatology practice. You will greet patients, handle check-in/check-out, schedule appointments, collect payments and maintain accurate patient records.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced team. Experience with EMR/EHR and HIPAA knowledge preferred; willingness to cover at nearby locations is a plus.