Medical Front Desk & Patient Experience Specialist

PT Partners; Fairbanks (AK); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Home Town Physical Therapy is seeking an energetic receptionist/administrative assistant to greet patients, verify insurance, and register patients for services. You will handle scheduling, payments, and basic medical records while maintaining a customer-focused approach.

The role requires excellent communication, detail orientation, and the ability to multitask in a busy clinical environment. Prior clerical experience in healthcare is preferred; on-site work in Alaska is expected.

Qualifications

• Requires a high school diploma or GED. One or more years of medical records or related experience preferred.
• Strong attention to detail and accuracy; excellent customer service is essential.
• Proficiency with Windows-based software, word processing, and basic spreadsheets.

Responsibilities

• Communicate professionally with patients, physicians, payers, and staff.
• Register and greet patients; schedule services within guidelines.
• Explain billing policies and collect co-pays and fees as applicable.
• Obtain and verify insurance information and authorizations.
• Maintain medical records and ensure accuracy of documentation.
• Respond to information requests and discharge patients from the system.
• Assist with inventory, supplies, and meetings as needed.
• Support training and cross-training to maintain clinic operations.

Skills

Customer service

Communication

Multitasking

Office software

Education

High school diploma or GED

Tools

Windows

Word

Excel

Job description

Home Town Physical Therapy is seeking an energetic receptionist/administrative assistant to greet patients, verify insurance, and register patients for services. You will handle scheduling, payments, and basic medical records while maintaining a customer-focused approach.

The role requires excellent communication, detail orientation, and the ability to multitask in a busy clinical environment. Prior clerical experience in healthcare is preferred; on-site work in Alaska is expected.