Patient Service Representative

Syracuse Orthopedic Specialists, PC; Village of Liverpool (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Syracuse Orthopedic Specialists, PC is seeking a Patient Service Representative to join our Physical Therapy department. You will be the first face patients see, greeting them, checking in, and helping set a positive tone as they arrive.

Key responsibilities include scheduling, verifying insurance, collecting payments, and assisting with patient intake and registration. The role supports clinicians and billing staff in a fast-paced setting, requiring strong organizational and communication

Qualifications

• Minimum of a high school diploma or GED.
• Two years of customer service experience, preferably in a medical setting.
• Knowledge of medical terminology is required.
• Exceptional customer service, written and verbal communication skills.

Responsibilities

• Greet patients and answer phones with a welcoming attitude.
• Check-in patients and verify appointment and billing information.
• Schedule and manage patient appointments.
• Collect co-pays and co-insurance from patients.
• Process New Patient Intake and Registration, reviewing paperwork for completeness.
• Enter patient demographics and review benefits with patients.

Skills

Customer service

Medical terminology

EMR/PM experience

Communication skills

Education

High school diploma or GED

Tools

EMR/PM system

Job description

We are looking for a Patient Service Representative to join the team in our Physical Therapy department! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see!

In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

40 hours per week. Hours range - 6:30am-6pm Monday-Thursday and 6:30am-4pm Friday

Responsibilities

• General reception to include greeting patients and answering phone
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• New Patient Intake & Registration
  • Review paperwork for completeness
  • Input patient demographic information in computer system
  • Review benefits with patient
  • Review missed appointment policy with patient
  • Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC’s) for Certification
• Log discharged patients in computer system
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Log discharged patients in computer system
• Other responsibilities as needed

Qualifications

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
• Knowledge of medical terminology
• Exceptional customer service skills required;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;