Patient Access Specialist | Front Desk & Care Coordination

PT Solutions Physical Therapy; LaGrange (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay with incentives

Professional development

Career progression

PTO and Sick Leave

Endurance race reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation in a fast-paced clinic setting.

You will support scheduling, insurance processes, and EMR documentation while maintaining a positive patient experience and HIPAA compliance. This role offers growth opportunities within a nationwide practice and a strong emphasis on professional development.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure HIPAA compliance and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations and provide coverage support as needed.

Skills

Communication

Multitasking

Attention to detail

Payment collection

MS Office

Empathetic

Workflow compliance

Problem solving

Teamwork

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and documentation in a fast-paced clinic setting.

You will support scheduling, insurance processes, and EMR documentation while maintaining a positive patient experience and HIPAA compliance. This role offers growth opportunities within a nationwide practice and a strong emphasis on professional development.