Patient Experience Front Desk Coordinator – Scheduling

MedHQ; Santa Barbara (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

MedHQ in Santa Barbara seeks a Front Desk Patient Care Coordinator to greet patients, manage scheduling, and coordinate with the surgical team. The role includes maintaining patient charts, handling calls, and processing payments while ensuring HIPAA compliance and high-quality patient service.

You will train new front office staff, ensure registrations are up to date, and serve as liaison between patients and clinicians, upholding confidentiality and accuracy.

Qualifications

• High school graduate or equivalent.
• Excellent English written and verbal communication.
• General office experience preferred.
• Current BLS certification required.

Responsibilities

• Greets the patient and family and is sensitive to their needs.
• Scheduling of surgical cases and maintains appointment schedule.
• Ensures patient charts are pulled and accurate prior to surgery date.
• Screens, takes messages, routes calls, and assists outgoing calls.
• Keeps registrations of patients, insurance companies and referring doctors current.
• Processes and gives receipts for monies from patients; maintains petty cash.
• Train and supervise new front office personnel.
• Acts as liaison between the surgical team and the patient’s family.

Skills

Organization

Communication

Time management

Problem solving

Education

High School Diploma or equivalent

BLS Certification

Job description

MedHQ in Santa Barbara seeks a Front Desk Patient Care Coordinator to greet patients, manage scheduling, and coordinate with the surgical team. The role includes maintaining patient charts, handling calls, and processing payments while ensuring HIPAA compliance and high-quality patient service.

You will train new front office staff, ensure registrations are up to date, and serve as liaison between patients and clinicians, upholding confidentiality and accuracy.