Patient Experience Front Desk Coordinator - Mon-Fri

IVX Health; Lansdale (Montgomery County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid Time Off

Tuition reimbursement and CEU access

Job summary

IVX Health is seeking a Front Desk Coordinator to be the welcoming first touch at our infusion centers. In a Monday–Friday, day-shift role, you’ll manage appointments, verify insurance, collect copays, and support patient intake while coordinating with clinical teams to keep operations running smoothly.

This role requires medical setting experience, strong communication, and a calm, organized approach. You’ll help create a positive patient experience, support multiple centers as needed, and

Qualifications

• 1-3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment while staying organized and accurate.
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.

Responsibilities

• Lead First Impressions - Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care.
• Manage Scheduling and Coordination - Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place.
• Ensure Operational Excellence - Verify patient insurance, update demographic information, and collect copays with accuracy and integrity.
• Collaborate with Clinical Teams - Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience.
• Maintain an Inviting Space - Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment.
• Support Across Centers - Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days.

Skills

Customer service

Scheduling

Insurance verification

EHR/EMR systems

Communication

Education

High School Diploma or GED

Tools

Scheduling software

Job description

IVX Health is seeking a Front Desk Coordinator to be the welcoming first touch at our infusion centers. In a Monday–Friday, day-shift role, you’ll manage appointments, verify insurance, collect copays, and support patient intake while coordinating with clinical teams to keep operations running smoothly.

This role requires medical setting experience, strong communication, and a calm, organized approach. You’ll help create a positive patient experience, support multiple centers as needed, and