Front Desk Coordinator - Patient Experience & Scheduling

IVX Health; Wilmington (DE); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition reimbursement

Wellness support

Job summary

IVX Health is seeking a Front Desk Coordinator in Delaware to be the calm, capable hub of our infusion centers. You’ll verify insurance, schedule appointments, and guide patients through visits with empathy, starting from the moment they arrive.

This Monday–Friday, day-shift role emphasizes attention to detail, healthcare knowledge, and collaboration with clinical teams to ensure smooth operations and a welcoming patient experience.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment while staying organized and accurate.
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.

Responsibilities

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

Skills

Front desk experience

Medical/Healthcare setting

Insurance verification

EHR/EMR systems

Scheduling software

Customer service

Attention to detail

Multitasking

Learning agility

Education

High School Diploma or GED

Job description

IVX Health is seeking a Front Desk Coordinator in Delaware to be the calm, capable hub of our infusion centers. You’ll verify insurance, schedule appointments, and guide patients through visits with empathy, starting from the moment they arrive.

This Monday–Friday, day-shift role emphasizes attention to detail, healthcare knowledge, and collaboration with clinical teams to ensure smooth operations and a welcoming patient experience.