Front Desk Coordinator — Elevate Patient Experience

IVX Health; Danbury (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Life, AD&D, and Disability Insurance

Tuition reimbursement

Job summary

IVX Health is a national infusion center provider seeking a Front Desk Coordinator in Danbury, CT. You will be the first point of contact, manage schedules, verify insurance, and maintain patient records to support smooth operations and a welcoming patient experience.

The role requires 1–3 years of front desk or medical admin work, a HS diploma, proficiency with EHR/EMR and scheduling software, and strong customer service and multitasking skills.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment while staying organized and accurate.
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.

Responsibilities

• Lead first impressions by greeting patients and answering phones with warmth and professionalism.
• Schedule, reschedule, and confirm appointments with pre-visit requirements and authorizations.
• Verify patient insurance, update demographics and collect copays with accuracy.
• Coordinate patient flow and communicate with nursing staff for a smooth, safe experience.
• Keep the front desk and reception area organized and welcoming.
• Support multiple centers as needed during absences or high-volume days.

Skills

Front desk experience

Healthcare setting

Insurance verification

EHR/EMR

Customer service

Education

High School Diploma or GED

Tools

Scheduling software

EHR/EMR systems

Job description

IVX Health is a national infusion center provider seeking a Front Desk Coordinator in Danbury, CT. You will be the first point of contact, manage schedules, verify insurance, and maintain patient records to support smooth operations and a welcoming patient experience.

The role requires 1–3 years of front desk or medical admin work, a HS diploma, proficiency with EHR/EMR and scheduling software, and strong customer service and multitasking skills.