Healthcare Front Desk & Patient Experience Specialist

IVX Health, Inc.; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) Retirement Plan with Company匹

Job summary

IVX Health is seeking a Healthcare Front Desk Coordinator to join our infusion center team. This full-time role runs Monday–Friday, 8:00 AM–5:00 PM and serves as the first point of contact for patients, setting the tone for their visit.

You’ll manage scheduling, verify insurance, collect copays, and support multiple centers as needed. The ideal candidate has 1–3 years of medical front desk experience, strong communication, and proficiency with EHR/EMR systems.

Qualifications

• 1–3 years of front desk or administrative experience in a medical setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.

Responsibilities

• Greet patients warmly, answer phones, and assist visitors with confidence and care.
• Schedule, reschedule, and confirm appointments, ensuring pre-visit requirements and authorizations.
• Verify patient insurance, update demographics, and collect copays with accuracy.
• Coordinate patient flow and communicate with nursing staff for a smooth, safe experience.
• Keep the front desk and reception area organized and welcoming.
• Support multiple centers within the market during absences, openings, or high volume days.

Skills

Front desk experience

Insurance verification

EHR/EMR systems

Medical terminology

Customer service

Multitasking

Communication skills

Adaptable

Education

High School Diploma or GED

Tools

Scheduling software

EHR/EMR software

Job description

IVX Health is seeking a Healthcare Front Desk Coordinator to join our infusion center team. This full-time role runs Monday–Friday, 8:00 AM–5:00 PM and serves as the first point of contact for patients, setting the tone for their visit.

You’ll manage scheduling, verify insurance, collect copays, and support multiple centers as needed. The ideal candidate has 1–3 years of medical front desk experience, strong communication, and proficiency with EHR/EMR systems.