Front Desk Coordinator - Patient Experience Pro (Mon-Fri)

IVX Health, Inc.; Overland Park (KS); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) match

Paid holidays

PTO

Predictable schedule

Small team

Descripción de la vacante

IVX Health is seeking a Front Desk Coordinator in Overland Park to deliver exceptional patient experiences and support infusion center operations. You will handle scheduling, insurance verification, and front-desk duties with accuracy and warmth.

The role requires 1–3 years in medical front desk work, strong customer service, and proficiency with EHR systems. A flexible, team-oriented environment and full benefits await.

Formación

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient-facing protocols.
• Exceptional customer service and communication skills.
• Ability to multitask in a fast-paced environment while staying organized and accurate.
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve.
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows.

Responsabilidades

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

Conocimientos

Front desk experience

Administrative skills

Customer service

Communication

multitasking

Adaptability

Educación

High School Diploma or GED

Herramientas

EHR/EMR systems

Scheduling software

Descripción del empleo

IVX Health is seeking a Front Desk Coordinator in Overland Park to deliver exceptional patient experiences and support infusion center operations. You will handle scheduling, insurance verification, and front-desk duties with accuracy and warmth.

The role requires 1–3 years in medical front desk work, strong customer service, and proficiency with EHR systems. A flexible, team-oriented environment and full benefits await.