Patient Experience Front Desk Coordinator — Medical Office

LifeStance Health Inc.; Madison (WI); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid time off & holidays

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist in Madison, WI to manage front desk daily activities and provide excellent in-person and remote patient service. You will handle scheduling, payments, and basic administrative duties to support clinicians and staff.

The role requires strong communication, multitasking, and knowledge of MS Office and EMRs. Benefits include comprehensive medical/dental/vision coverage, 401k with employer match, paid time off, and holidays.

Qualifications

• Ability to multitask and prioritize to deliver high-quality patient experience.
• Strong written and verbal communication skills.
• Proficient in MS Office and EMRs; HIPAA aware.

Responsibilities

• Greet and check patients in/out in a courteous manner.
• Handle front desk duties and patient inquiries via phone, email, portal.
• Assist with insurance verification and co-pay collection.
• Support telehealth access and patient portal issues.
• Coordinate administrative tasks for clinicians.

Skills

Multitasking

Communication skills

MS Office

EMRs

HIPAA knowledge

Teamwork

Education

High school or equivalent

Associates/Bachelor’s preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist in Madison, WI to manage front desk daily activities and provide excellent in-person and remote patient service. You will handle scheduling, payments, and basic administrative duties to support clinicians and staff.

The role requires strong communication, multitasking, and knowledge of MS Office and EMRs. Benefits include comprehensive medical/dental/vision coverage, 401k with employer match, paid time off, and holidays.