Mental Health Front Desk Specialist

Lifestance Health; Madison (WI); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401(k) with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Office Receptionist to oversee front-office daily activities at our Madison location, delivering high-quality patient service for in-person and telehealth visits.

The role requires multitasking, strong communication, and HIPAA compliance, with responsibilities spanning scheduling, payments, insurance verification, and collaboration with clinicians to ensure smooth operations and a welcoming patient experience.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Proficient in Microsoft Office & EMRs.

Responsibilities

• Greet and check in/out patients, delivering courteous front-desk service.
• Assist with telehealth access and patient portal issues.
• Handle phone queues and scheduling, payments and billing questions.
• Verify insurance eligibility and collect co-pays.
• Coordinate with clinicians and staff to support patient care.

Skills

Multitask

Independent work

Communication skills

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor’s degree (preferred)

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Medical Office Receptionist to oversee front-office daily activities at our Madison location, delivering high-quality patient service for in-person and telehealth visits.

The role requires multitasking, strong communication, and HIPAA compliance, with responsibilities spanning scheduling, payments, insurance verification, and collaboration with clinicians to ensure smooth operations and a welcoming patient experience.