Patient Experience Front Desk Specialist

eyecarecenter, OD, PA; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

401k match

PTO & Holidays

Competitive pay

Maternity leave

Employee discounts

Job summary

EyeCare Partners seeks a Front Office Specialist to be the first contact for patients, setting a welcoming tone and handling check-in/out duties in a clinical setting.

This role requires strong customer service, 1 year of patient-facing experience, and proficiency with Microsoft Office. You will manage payments, verify insurance, and support a smooth Total Patient Experience while adhering to HIPAA and office policies.

Qualifications

• Minimum 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• High School Diploma or GED required
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Check out patients and collect correct payments according to procedures
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures, including HIPAA
• General office duties and cleaning to be assigned by the manager

Skills

Customer service orientation

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners seeks a Front Office Specialist to be the first contact for patients, setting a welcoming tone and handling check-in/out duties in a clinical setting.

This role requires strong customer service, 1 year of patient-facing experience, and proficiency with Microsoft Office. You will manage payments, verify insurance, and support a smooth Total Patient Experience while adhering to HIPAA and office policies.