Patient Experience Front Desk Specialist

Charlotte Eye Ear Nose And Throat Associates Pa; Charlotte (NC); Vor Ort; USD 36.000 - 42.000; Vollzeit

Zusammenfassung

CEENTA is seeking a friendly, professional Patient Representative (Front Desk) to provide exceptional customer service and administrative support in our busy clinical offices.

You will guide patients through check-in/check-out, verify insurance in the EHR, and schedule visits while maintaining a positive, confidential atmosphere and efficient clinic flow. Onsite Monday–Friday, with standard hours and a patient‑facing environment.

Qualifikationen

• High school diploma or equivalent required; associate degree preferred.
• 3+ years in customer service or patient-facing medical office is highly preferred.
• Strong communication, professional and courteous conduct.

Aufgaben

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments; operate a multi-line phone system.
• Process check-out, collect co-pays and balances, explain statements and payment plans.
• Assist patients with kiosk usage and scan/index documents; maintain queues.
• Support clinical teams with messages, mail, and administrative tasks.

Kenntnisse

Customer service

Communication

Multitasking

Professionalism

Confidentiality

Ausbildung

High school diploma or equivalent

Associates degree or higher preferred

Tools

EMR systems

Microsoft Office

Office equipment

Jobbeschreibung

CEENTA is seeking a friendly, professional Patient Representative (Front Desk) to provide exceptional customer service and administrative support in our busy clinical offices.

You will guide patients through check-in/check-out, verify insurance in the EHR, and schedule visits while maintaining a positive, confidential atmosphere and efficient clinic flow. Onsite Monday–Friday, with standard hours and a patient‑facing environment.