Patient Experience Coordinator - Front Desk

eyecarecenter, OD, PA; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, handling check-in/out and administrative tasks to ensure a smooth patient experience. This role supports a world-class Total Patient Experience in a clinical setting.

The position requires welcoming patients, handling phones, verifying insurance, collecting payments, and maintaining efficient office flow while adhering to HIPAA and company policies.

Qualifications

• Previous medical office experience preferred; ophthalmic experience preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Phone etiquette

HIPAA compliance

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, handling check-in/out and administrative tasks to ensure a smooth patient experience. This role supports a world-class Total Patient Experience in a clinical setting.

The position requires welcoming patients, handling phones, verifying insurance, collecting payments, and maintaining efficient office flow while adhering to HIPAA and company policies.