Patient Experience & Front Desk Coordinator

Confluent Health LLC; Town of Mamaroneck (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with employer match

Job summary

Confluent Health LLC is seeking a friendly, organized Care Coordinator in Town of Mamaroneck, NY. You will be the first voice patients hear and the first face they see, setting a warm, professional tone from the initial call through every visit.

This fast-paced role handles front desk operations, scheduling, insurance verification, and patient communications while supporting the clinical team. Training is provided and growth pathways exist within the organization.

Qualifications

• High School Diploma or GED (required).
• At least one year of customer-facing or patient-facing experience (retail, hospitality, call center, medical reception).
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency: learn new systems, scheduling software, emails, spreadsheets.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records; explain next steps to patients.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, and handling cancellations and follow-ups.
• Collect copays, balances, and other payments accurately; basic payment tracking or reconciliation.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Multitasking

Phone communication

Computer proficiency

Education

High School Diploma or GED

Job description

Confluent Health LLC is seeking a friendly, organized Care Coordinator in Town of Mamaroneck, NY. You will be the first voice patients hear and the first face they see, setting a warm, professional tone from the initial call through every visit.

This fast-paced role handles front desk operations, scheduling, insurance verification, and patient communications while supporting the clinical team. Training is provided and growth pathways exist within the organization.