Onsite Front Office Coordinator - Patient Care Scheduling

Mindpath Health; San Marcos (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

EAP

Life & LTD Insurance

401(k) with employer match

PTO 15 days

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health in San Marcos is seeking a Front Office Coordinator to deliver friendly, high-quality patient service, manage front desk operations, and support clinicians using EMR/EHR and practice management systems.

This full-time onsite role requires 2+ years clerical experience, strong communication, and confidentiality, with pay at $23 per hour and benefits including medical/dental/vision, 401(k), PTO, and more.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role.
• 1+ year of customer service experience, preferably in a healthcare setting.
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing.
• Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff.
• Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges.
• Ability to remain calm, professional, and effective when assisting upset patients or families.
• Excellent verbal and written communication skills.
• Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment.
• Effective problem-solving skills, sound judgment, and the ability to think independently under pressure.
• Ability to work both independently and collaboratively as part of a team.
• Commitment to maintaining strict confidentiality of all personal and protected health information.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone.
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner.
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms.
• Collect, verify, and update patient demographic and insurance information.
• Assist patients with understanding Mindpath Health policies, procedures, and services.
• Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction.
• Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning).
• Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement.
• Identify patient satisfaction concerns and contribute recommendations for resolution.
• Adhere to company policies and maintain strict confidentiality with patient information.

Skills

EMR/EHR experience

Clerical experience

Customer service

MS Office

Interpersonal skills

Written and verbal communication

Multitasking

Confidentiality

Team player

Problem solving

Education

High school diploma or equivalent

Job description

Mindpath Health in San Marcos is seeking a Front Office Coordinator to deliver friendly, high-quality patient service, manage front desk operations, and support clinicians using EMR/EHR and practice management systems.

This full-time onsite role requires 2+ years clerical experience, strong communication, and confidentiality, with pay at $23 per hour and benefits including medical/dental/vision, 401(k), PTO, and more.