Front Office & Patient Experience Coordinator — Mental Health

Mindpath Health Medical Group; Carlsbad (CA); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per​

Paid parental leave

Job summary

Mindpath Health Medical Group is seeking a Front Office Coordinator for our Carlsbad clinic. This full-time, onsite role supports clinicians and patients, handling front desk operations, scheduling, billing, and records updates in our EMR/EHR and practice management systems.

The ideal candidate brings 2+ years in clerical/administrative roles, 1+ year in customer service, and strong communication with empathy and confidentiality. Medical, dental, vision coverage and more are offered.

Qualifications

• Experience using EMR/EHR and/or practice management systems is required.
• 2+ years of clerical, administrative, receptionist, or front office coordination experience.
• 1+ year of customer service experience, preferably in healthcare.

Responsibilities

• Serve as the first point of contact for patients and visitors, in person and by phone.
• Schedule appointments and triage/route calls and messages to clinical staff.
• Collect co-pays and outstanding balances and verify patient information.
• Maintain patient demographics and insurance data with accuracy.
• Support clinicians and front office staff to ensure smooth daily operations.
• Adhere to confidentiality and privacy standards at all times.

Skills

Customer service

Interpersonal skills

Communication

Data entry

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Practice Management systems

Microsoft Office

Job description

Mindpath Health Medical Group is seeking a Front Office Coordinator for our Carlsbad clinic. This full-time, onsite role supports clinicians and patients, handling front desk operations, scheduling, billing, and records updates in our EMR/EHR and practice management systems.

The ideal candidate brings 2+ years in clerical/administrative roles, 1+ year in customer service, and strong communication with empathy and confidentiality. Medical, dental, vision coverage and more are offered.