Patient Experience & Front Desk Coordinator

akumincorp; Raleigh (NC); On-site; USD 33,000 - 52,000; Full time

Job summary

Akumin Operating Corp. is seeking a Patient Coordinator in Raleigh to deliver outstanding customer service and assist patients through registration, scheduling and insurance verification. You will help ensure accurate documentation and a smooth patient experience across mobile and fixed sites.

The role requires strong organizational skills, the ability to multitask, and a courteous approach to patients and colleagues. Employment includes HIPAA compliance and adherence to company policies.

Qualifications

• High School Diploma or equivalent required.
• CPR Certification must be obtained prior to hire for Mobile Radiology and Oncology; CPR Certification is a plus for Fixed Radiology.
• Valid state driver’s license may be required.
• Bilingual in Spanish is a plus.

Responsibilities

• Greet and assist patients, customers and visitors in person and over the phone.
• Register patients in various systems and verify insurance coverage and/or authorization.
• Answer calls professionally and courteously; collect time-of-service payments if needed.
• Maintain accurate patient records and documentation; prepare medical records for physicians and patients.
• Assist clinical staff with documentation and HIPAA compliance; schedule appointments as needed.

Skills

Customer service

Organizational skills

Multi-tasking

Basic computer skills

CPR Certification

Education

High School Diploma

Job description

Akumin Operating Corp. is seeking a Patient Coordinator in Raleigh to deliver outstanding customer service and assist patients through registration, scheduling and insurance verification. You will help ensure accurate documentation and a smooth patient experience across mobile and fixed sites.

The role requires strong organizational skills, the ability to multitask, and a courteous approach to patients and colleagues. Employment includes HIPAA compliance and adherence to company policies.