Patient Experience & Front Office Coordinator

akumincorp; Springfield (MA); On-site; USD 24,796 - 27,552; Full time

Job summary

Akumin Operating Corp. is seeking a Patient Coordinator in Massachusetts to greet patients, register them in systems, and ensure clear explanations of procedures. You will verify insurance, prepare records, and document visits across multiple sites.

The role emphasizes accurate documentation, excellent customer service, and coordination with mobile and fixed radiology teams, while maintaining HIPAA standards.

Qualifications

• High School Diploma or equivalent required.
• Must be able to travel to multiple locations and have a valid driver's license.
• Strong customer service and organizational skills.
• CPR certification may be required depending on site.
• Bilingual in Spanish is a plus.

Responsibilities

• Greets and assists patients, customers and visitors in person and over the phone.
• Will perform patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time‑of‑service patient responsibility.
• May verify insurance coverage and obtain prior authorization.
• May perform preliminary screening of patients prior to procedures.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May provide the patient with preliminary and post‑procedure instructions.
• In the mobile setting, may assist in preparing the unit for transport.
• Will maintain a clean and organized work area.
• May order supplies and ensure the work area is properly stocked.
• Will ensure accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic systems and on written documents.
• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Administrative skills

Data entry

Education

High School Diploma or equivalent

CPR Certification

Tools

Electronic health records

Job description

Akumin Operating Corp. is seeking a Patient Coordinator in Massachusetts to greet patients, register them in systems, and ensure clear explanations of procedures. You will verify insurance, prepare records, and document visits across multiple sites.

The role emphasizes accurate documentation, excellent customer service, and coordination with mobile and fixed radiology teams, while maintaining HIPAA standards.