Patient Experience & Front Desk Coordinator

Spero Health, Inc.; Plymouth (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Health Savings

Vision, Life and Disability insurance

Generous PTO and paid holidays

401(k) retirement program with company

Wellness Programs

Employee Assistance Program (EAP)

Discounts via Tickets at Work

Job summary

Spero Health, Inc. is seeking a Front Desk Coordinator to support integrated care teams delivering counseling, case management and medically assisted treatment. The role emphasizes patient hospitality, accurate scheduling, and compliant documentation in the medical record.

The position requires high school diploma or GED and prior medical/office administration and customer service experience. Location is on-site with opportunities to contribute to a patient-centered care environment.

Qualifications

• Graduation from an accredited high school or GED.
• Medical and office administration experience.
• Customer service experience with attention to details.

Responsibilities

• Answer phones with courtesy and professionalism.
• Opening of clinic and greeting patients ensuring patient hospitality and cleanliness.
• Providing comfort care to patients and significant other(s).
• Schedule follow-up appointments for patients face-to-face, via phone, and document in medical record.
• Assuring cleanliness of front desk and lobby.
• Patient flow coordination with all members of multidisciplinary team.
• Maintain filing of patient records.
• Proficient computer manageability for scheduling, changing or canceling appointments and required documentation.
• Perform daily financial summary and balance of payments received.
• Ordering, organizing and stocking of educational materials.
• Collaboration with all members of the team to enhance patient experience and continuity of care.
• Assisting the team in ensuring accountability of treatment program and patient compliance.
• Assuring compliance with HIPPA and CFR 42 part 2 regulations.

Skills

Customer service

Attention to detail

Education

High school diploma or GED

Job description

Spero Health, Inc. is seeking a Front Desk Coordinator to support integrated care teams delivering counseling, case management and medically assisted treatment. The role emphasizes patient hospitality, accurate scheduling, and compliant documentation in the medical record.

The position requires high school diploma or GED and prior medical/office administration and customer service experience. Location is on-site with opportunities to contribute to a patient-centered care environment.