Patient Experience Front Desk Coordinator

Beacon Behavioral Partners; Bedford (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Beacon Behavioral Partners seeks a Front Office Coordinator (Medical Assistant) to manage patient intake, scheduling, and records with care and professionalism. You will coordinate with clinical staff and insurance providers to ensure smooth operations and patient satisfaction at the front desk and back office.

The role emphasizes strong communication, EHR usage, and adherence to HIPAA in a patient-centric environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a front office or administrative role, preferably within a healthcare or social assistance environment.
• Proficiency with EHR systems and standard office software.
• Strong communication and interpersonal skills.
• Basic knowledge of medical terminology and healthcare office procedures.

Responsibilities

• Greet and assist patients, visitors, and staff in a courteous and professional manner.
• Manage patient appointment scheduling, cancellations, and follow-ups using electronic health record (EHR) systems.
• Answer and direct incoming phone calls, respond to inquiries, and relay messages accurately.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate communication between clinical staff, patients, and external service providers to facilitate smooth operations.
• Handle administrative duties such as processing patient intake forms, verifying insurance information, and managing billing inquiries.
• Monitor and maintain the organization and cleanliness of the front office area.
• Assist with the preparation of reports and documentation as required by management.

Skills

Strong communication skills

Interpersonal skills

Proficiency with EHR systems

Microsoft Office Suite

Organizational skills

Bilingual (Spanish)

Education

High school diploma or equivalent

Associate degree or higher in healthcare administration or related field

Certification in medical office administration (preferred)

Tools

EHR systems

Microsoft Office Suite

Job description

Beacon Behavioral Partners seeks a Front Office Coordinator (Medical Assistant) to manage patient intake, scheduling, and records with care and professionalism. You will coordinate with clinical staff and insurance providers to ensure smooth operations and patient satisfaction at the front desk and back office.

The role emphasizes strong communication, EHR usage, and adherence to HIPAA in a patient-centric environment.