Patient Experience Front Desk Specialist

Paycom - ATS; North Chelmsford (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Job summary

Spire Orthopedic Partners is seeking a friendly medical office receptionist to support patient flow and front-desk operations. You will verify insurance, collect copays, check in patients, and assist with charting and test results to ensure timely appointments.

Candidates should have a High School diploma or GED and at least one year of medical office experience. Knowledge of HIPAA, insurance policies, and EMR systems (Athena/Centricity, Medi-Tech) is preferred.

Qualifications

• High School diploma or GED required.
• One year of medical office experience preferred.
• Knowledge of HIPAA and regulatory policies.
• Knowledge of insurance regulations, policies, and procedures.
• Knowledge of medical office procedures, terminology.
• Experience with electronic medical systems is a plus (Athena/Centricity, Medi-Tech).
• Telephone protocol and professional etiquette; strong communication skills.

Responsibilities

• Answer and triage incoming calls.
• Check in patients for appointments (verify insurance, referrals, demographics).
• Cover charts and review test results/lab results.
• Verify insurance eligibility.
• Collect copayments and balances.
• Ensure all notes and test results are available for the appointment.
• Escort patients to exam rooms as needed.
• Cover co-workers’ vacation/sick/personal time as required.
• Perform closing tasks and stay with providers until finished every other week.
• Other duties as assigned by managers and leads.

Skills

Verbal communication

Written communication

Telephone etiquette

Customer service

Multi-tasking

Computer literacy (Windows)

Education

High School diploma or GED

Tools

Athena/Centricity

Medi-Tech

Job description

Spire Orthopedic Partners is seeking a friendly medical office receptionist to support patient flow and front-desk operations. You will verify insurance, collect copays, check in patients, and assist with charting and test results to ensure timely appointments.

Candidates should have a High School diploma or GED and at least one year of medical office experience. Knowledge of HIPAA, insurance policies, and EMR systems (Athena/Centricity, Medi-Tech) is preferred.