Patient Experience Front Desk Coordinator

Cano Health; Miami (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Company holidays

Short‑term and long‑term disability

Life insurance

Job summary

Cano Health, a leading primary care provider in the United States, is seeking a Front Desk Coordinator in Miami to serve as the first point of contact for patients, visitors, and callers. You will handle patient intake, insurance verification, appointment scheduling, and EMR data entry to support a patient‑centered care experience.

This role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced clinic.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year experience in a healthcare/medical office setting preferred.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS certification is preferred to respond to emergencies.
• Proficiency with Microsoft Office Suite and clinic software is expected.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients and visitors; provide a welcoming, professional environment.
• Perform patient intake, verify insurance, schedule appointments.
• Enter demographics and insurance data accurately in the EMR (eCW).
• Process co‑payments and coinsurance; reconcile daily financials.
• Support scheduling for events and special campaigns.
• Answer calls, route inquiries, and document dispositions accurately.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

eCW EMR

Power BI

Excel

Word

Teams

PowerPoint

RingCentral

TripMaster

Oracle

Workday

Availity

Cano.Net

Job description

Cano Health, a leading primary care provider in the United States, is seeking a Front Desk Coordinator in Miami to serve as the first point of contact for patients, visitors, and callers. You will handle patient intake, insurance verification, appointment scheduling, and EMR data entry to support a patient‑centered care experience.

This role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced clinic.