Patient Experience Coordinator – Front Desk

Cano Health; Florida; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and company holidays

Job summary

Cano Health is seeking a Front Desk Coordinator to be the first point of contact at the clinic, delivering exceptional customer service and managing patient intake, scheduling, and insurance verification. You will support the clinical team, maintain accurate records in the EMR, and help ensure a smooth, patient-centered experience.

Responsibilities include handling appointments, confirmations, and follow-ups, while utilizing EMR systems and scheduling tools.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in healthcare/medical office setting (preferred).
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS certification preferred for medical emergencies.

Responsibilities

• Greet patients and visitors, ensuring a welcoming environment.
• Handle patient intake, scheduling, and insurance verification.
• Update EMR with demographics and visit details.
• Process co-pays and coinsurance per policy.
• Coordinate transportation and appointment confirmations.

Skills

Communication skills

Customer service

Detail-oriented

Multitasking

EMR (eCW) superuser

RingCentral

TripMaster

Oracle Expenses

Workday

Spanish bilingual (preferred)

Education

High School Diploma

BLS Certification

Tools

Power BI

Excel

Word

Teams

PowerPoint

eCW EMR

Cano.Net

Job description

Cano Health is seeking a Front Desk Coordinator to be the first point of contact at the clinic, delivering exceptional customer service and managing patient intake, scheduling, and insurance verification. You will support the clinical team, maintain accurate records in the EMR, and help ensure a smooth, patient-centered experience.

Responsibilities include handling appointments, confirmations, and follow-ups, while utilizing EMR systems and scheduling tools.