Front Desk Coordinator: Patient Experience Champion

Cano Health LLC; Kendall Lakes (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Company holidays

Short-term and long-term disability

Life insurance

Job summary

Cano Health LLC in Florida is seeking a Front Desk Coordinator to be the first contact for patients, visitors, and callers. You will deliver exceptional customer service while performing administrative duties, patient intake, insurance verification, and appointment scheduling in a fast-paced clinic.

You will master scheduling workflows, support the clinical team, ensure accurate EMR data entry (eCW), and coordinate with translation services as needed.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year experience in a healthcare or medical office setting preferred.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS Certification, preferred.
• Training in gait support, proper lifting techniques, and ADA compliance.
• Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.

Responsibilities

• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain required annual consents and patient signatures.
• Encourage and assist patients with Patient Portal enrollment.

Skills

Customer service

Multitasking

Data entry

Communication

Bilingual English/Spanish (preferred)

Education

High School Diploma

Tools

eCW EMR

TripMaster

RingCentral

Cano.Net

Power BI

Excel

Word

Teams

PowerPoint

Job description

Cano Health LLC in Florida is seeking a Front Desk Coordinator to be the first contact for patients, visitors, and callers. You will deliver exceptional customer service while performing administrative duties, patient intake, insurance verification, and appointment scheduling in a fast-paced clinic.

You will master scheduling workflows, support the clinical team, ensure accurate EMR data entry (eCW), and coordinate with translation services as needed.