Patient Experience Navigator — Front Desk Coordinator

Cano Health LLC; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Short-term and long-term disability

Life insurance

Job summary

Cano Health LLC is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers at our Fort Lauderdale clinic. You will handle intake, insurance verification, appointment scheduling, and data entry to support a patient-centered care experience.

The role requires healthcare setting experience, strong communication, and the ability to manage multiple tasks with accuracy in a fast-paced environment.

Qualifications

• Minimum 1 year in a healthcare/medical office setting.
• Knowledge of medical insurance, Medicaid/Medicare.
• BLS certification preferred.

Responsibilities

• Create new patient profiles in the EMR (eCW).
• Schedule and confirm appointments; manage same-day visits.
• Verify insurance and collect co-payments; reconcile daily reports.
• Answer calls and assist patients in person and by email.
• Support front-desk operations and patient onboarding.

Skills

Customer service

Communication

Multitasking

Bilingual (English/Spanish)

Data entry

Education

High School Diploma or equivalent

Tools

eCW EMR

Microsoft Office (Power BI, Excel, Word, Teams, PowerPoint)

Cano.Net ticketing system

TripMaster

RingCentral

Job description

Cano Health LLC is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers at our Fort Lauderdale clinic. You will handle intake, insurance verification, appointment scheduling, and data entry to support a patient-centered care experience.

The role requires healthcare setting experience, strong communication, and the ability to manage multiple tasks with accuracy in a fast-paced environment.