Healthcare Front Desk Concierge — Benefits Included

Cano Health; Miami Gardens (FL); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off

Company holidays

Disability insurance

Life insurance

Resumo da oferta

Cano Health is seeking a Front Desk Coordinator at our Miami-area clinic. You will be the first contact for patients, visitors, and callers, delivering outstanding customer service while handling intake, insurance verification, and appointment scheduling in a fast-paced primary care setting.

Responsibilities include EMR data entry (eCW), coordinating patient onboarding, and supporting the clinical team to ensure smooth front desk operations.

Qualificações

• High school diploma or equivalent required.
• Minimum of one year experience in a healthcare or medical office setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS Certification preferred.
• Proficiency with Microsoft Office Suite (Power BI, Excel, Word, Teams, PowerPoint).

Responsabilidades

• Front desk point of contact for patients, visitors, and callers; provide exceptional customer service.
• Perform patient intake, insurance verification, and appointment scheduling.
• Create new patient profiles in the EMR system; coordinate patient onboarding.
• Support billing with co-pay collection and end-of-day reports.
• Manage scheduling workflows and confirm appointments; reschedule no-shows within 24 hours.
• Answer and route calls; document and disposition inquiries accurately.
• Maintain front desk, lobby, and patient-facing areas; monitor and request office supplies.

Conhecimentos

Customer service orientation

Strong communication

Attention to detail

Multitasking in clinical environment

Bilingual English/Spanish (preferred)

Formação académica

High School Diploma

Ferramentas

eCW EMR system

Ring Central

TripMaster

Cano.Net ticketing

Descrição da oferta de emprego

Cano Health is seeking a Front Desk Coordinator at our Miami-area clinic. You will be the first contact for patients, visitors, and callers, delivering outstanding customer service while handling intake, insurance verification, and appointment scheduling in a fast-paced primary care setting.

Responsibilities include EMR data entry (eCW), coordinating patient onboarding, and supporting the clinical team to ensure smooth front desk operations.