Patient Experience Front Desk Coordinator

Capital Health (US); Langhorne (Bucks County); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off Program

Retirement Savings and Investment Plan

Flexibility with schedules

Employer 401(k) contributions

Job summary

Capital Health in Langhorne, PA seeks an experienced receptionist to manage front-desk duties in a busy healthcare setting. You will answer calls, schedule appointments, verify insurance, and assist with registrations and payments. A friendly, organized approach and knowledge of HIPAA are essential.

The 40-hour work week is full-time, with salary in the listed range. The role offers benefits and opportunities within Capital Health Medical Group.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare or customer service.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Proficient computer skills and basic Microsoft Office; Excel familiarity.

Responsibilities

• Answer phones promptly with courteous service and route calls appropriately.
• Schedule and cancel appointments; coordinate outpatient tests and surgeries.
• Prepare new patient charts and paperwork; greet patients professionally.
• Register patients ensuring accurate demographic and insurance data.
• Collect co-pays and track balances; refer questions to appropriate staff.
• Verify charges and assist with claim processing and day-end tasks.
• Assist with referrals, pre-authorizations, and time-of-service deposits.
• Perform clerical duties and maintain statistics; support other sites as needed.

Skills

Medical terminology

ICD-10/CPT coding

Excellent communication

Customer service

HIPAA knowledge

Education

High School diploma

Tools

Microsoft Office

Excel

EHR systems

Job description

Capital Health in Langhorne, PA seeks an experienced receptionist to manage front-desk duties in a busy healthcare setting. You will answer calls, schedule appointments, verify insurance, and assist with registrations and payments. A friendly, organized approach and knowledge of HIPAA are essential.

The 40-hour work week is full-time, with salary in the listed range. The role offers benefits and opportunities within Capital Health Medical Group.