Patient Experience Coordinator

Capital Health; Pennsylvania; On-site; USD 35,000 - 43,000; Full time

Job summary

Capital Health in Langhorne, PA is seeking a dedicated Patient Reception Representative for a full-time daytime schedule. You will answer phones, schedule visits, register patients, and verify demographics and insurance data while upholding privacy and HIPAA standards.

The ideal candidate holds a High School diploma, at least one year of healthcare reception or customer service experience, and proficiency in Microsoft Office.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Certification as a medical assistant or medical office technician preferred.
• Proficient computer skills; basic Microsoft Office skills; familiarity with Excel.

Responsibilities

• Answer telephones promptly and courteously, routing calls to the appropriate area.
• Schedule and cancel appointments; arrange outpatient tests and surgeries per policy.
• Prepare for day by reviewing eligibility and reports; assemble new patient charts.
• Greet patients/visitors professionally; inform about privacy policies and any delays.
• Perform registration to verify demographics and insurance information; ensure accuracy.
• Comply with HIPAA, ABN, Advance Directives, and Patients' Rights; follow procedures.
• Collect insurance cards, licenses, authorizations; enter data into systems.
• Collect co-pays and balances at check-in; estimate balances at check-out as per policy.
• Refer past due balances to CBO staff as needed.
• Review patient account and appointment notes; manage worklists and dashboards.
• Confirm charges and approve claims at check-out; monitor day-end processes.
• Schedule follow-ups and create appointment ticklers; manage related worklists.
• Process referrals and pre-authorizations as required.
• Create Time of Service batches; reconcile and close daily batches.
• Perform other clerical duties as assigned.

Skills

Medical terminology

Communication skills

Interpersonal skills

Customer service

Excel

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Capital Health in Langhorne, PA is seeking a dedicated Patient Reception Representative for a full-time daytime schedule. You will answer phones, schedule visits, register patients, and verify demographics and insurance data while upholding privacy and HIPAA standards.

The ideal candidate holds a High School diploma, at least one year of healthcare reception or customer service experience, and proficiency in Microsoft Office.