Patient Experience & Front Desk Coordinator

UNIFI Healthcare; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Unifi Healthcare is seeking a Patient Service Specialist to coordinate the patient flow between check-in, treatment, and check-out. This role serves as the primary non-clinical contact for CTR administrative offices and supports day-to-day clinical operations to assist therapists.

The candidate should have a high school diploma, 1+ years of medical front office experience, proficiency in Word/Excel, and CPR certification. A valid driver's license is required.

Qualifications

• High school graduate or equivalent.
• 1+ years of previous medical front office experience or equivalent.
• Proficient in Word and Excel.
• Previous experience with medical software preferred.
• Proficient time management and organizational skills.
• Team player with a focus on excellent customer service.
• Valid Driver's license.
• CPR Certification.

Responsibilities

• Greet patients and provide outstanding customer service.
• Verify current personal and financial information as needed.
• Maintain patient charts and electronic medical records.
• Faxing, filing, and performing any other duties as assigned.
• Cleaning equipment.
• Assist Respiratory Therapists, Physical Therapists, and Physical Therapy Assistants as needed.
• Training and mentoring other CTR Patient Service Specialists.

Skills

Customer service

Front desk/office

Time management

Team player

Driver's license

CPR Certification

Microsoft Word

Microsoft Excel

Medical software

Education

High school diploma or equivalent

Tools

Medical software

Job description

Unifi Healthcare is seeking a Patient Service Specialist to coordinate the patient flow between check-in, treatment, and check-out. This role serves as the primary non-clinical contact for CTR administrative offices and supports day-to-day clinical operations to assist therapists.

The candidate should have a high school diploma, 1+ years of medical front office experience, proficiency in Word/Excel, and CPR certification. A valid driver's license is required.