Healthcare Front Desk Coordinator — Patient Experience

BIGH Management LLC; Sterling (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

GAP coverage

EAP

Life insurance

Dental

Vision

HSA

Disability insurance

Paid time off

Maternity leave

Career growth

Job summary

HealthyU Clinics is seeking a Front Desk Coordinator to ensure smooth front-office operations and an excellent patient experience. You will welcome patients, manage appointments, verify insurance, and support referrals while coordinating with clinical staff.

The role requires a high school diploma, at least one year in a healthcare front desk role, proficiency with EHR systems and Microsoft Office, and strong communication skills. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Experience with electronic health record (EHR) systems and patient scheduling software.
• Athenahealth experience highly preferred.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication; strong customer service skills.

Responsibilities

• Greet and check in patients, creating a welcoming experience.
• Schedule appointments and coordinate provider calendars.
• Verify insurance benefits and eligibility; prepare patient charts 24–48 hours prior to visits.
• Collect co-pays, deductibles, and outstanding balances per policy.
• Coordinate front office triage and patient flow; communicate with back-office staff.
• Answer phone calls and respond to patient inquiries professionally and promptly.
• Assist with referrals, authorizations, and follow-up scheduling.
• Monitor Teams and Athena Health communications.
• Scan and maintain patient records in the EMR; maintain confidentiality per HIPAA.

Skills

MS Office

EHR systems

Scheduling software

Athenahealth

Bilingual English/Spanish

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

HealthyU Clinics is seeking a Front Desk Coordinator to ensure smooth front-office operations and an excellent patient experience. You will welcome patients, manage appointments, verify insurance, and support referrals while coordinating with clinical staff.

The role requires a high school diploma, at least one year in a healthcare front desk role, proficiency with EHR systems and Microsoft Office, and strong communication skills. Bilingual English/Spanish is a plus.