Patient Service Specialist

UNIFI Healthcare; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Unifi Healthcare is seeking a Patient Service Specialist to coordinate the patient flow between check-in, treatment, and check-out. This role serves as the primary non-clinical contact for CTR administrative offices and supports day-to-day clinical operations to assist therapists.

The candidate should have a high school diploma, 1+ years of medical front office experience, proficiency in Word/Excel, and CPR certification. A valid driver's license is required.

Qualifications

• High school graduate or equivalent.
• 1+ years of previous medical front office experience or equivalent.
• Proficient in Word and Excel.
• Previous experience with medical software preferred.
• Proficient time management and organizational skills.
• Team player with a focus on excellent customer service.
• Valid Driver's license.
• CPR Certification.

Responsibilities

• Greet patients and provide outstanding customer service.
• Verify current personal and financial information as needed.
• Maintain patient charts and electronic medical records.
• Faxing, filing, and performing any other duties as assigned.
• Cleaning equipment.
• Assist Respiratory Therapists, Physical Therapists, and Physical Therapy Assistants as needed.
• Training and mentoring other CTR Patient Service Specialists.

Skills

Customer service

Front desk/office

Time management

Team player

Driver's license

CPR Certification

Microsoft Word

Microsoft Excel

Medical software

Education

High school diploma or equivalent

Tools

Medical software

Job description

The Patient Service Specialist (PSS) is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient services between the administrative offices for Comprehensive Therapy and Rehab (CTR) and the clinical office. The PSS will also assist with some day-to-day clinical operations to assist the therapist during patient care.

Duties:

• Greet patients and provide outstanding customer service
• Verify current personal and financial information as needed
• Maintain patient charts and electronic medical records
• Faxing, filing, and performing any other duties as assigned
• Cleaning equipment
• Assist Respiratory Therapists, Physical Therapists, and Physical Therapy Assistants as needed
• Training and mentoring other CTR Patient Service Specialists

Qualifications:

• High school graduate or equivalent
• 1+ years of previous medical front office experience or equivalent
• Proficient in Word and Excel
• Previous experience with medical software preferred
• Proficient time management and organizational skills
• Team player with a focus on excellent customer service
• Valid Driver's license
• CPR Certification

Job Type: Full-time

At Unifi Healthcare, we are reimagining what healthcare can be-accessible, compassionate, and truly patient-centered. Our mission is to deliver a seamless, personalized experience that empowers individuals and supports them through their healthcare journey, helping people live longer, safer lives in the comfort of their own homes. Through our growing network of services and partners, we are building a model that reduces complexity, supports caregivers, and reimagines how at home healthcare is delivered across the U.S.

Unifi Healthcare manages this search directly. We're not working with outside recruiting agencies on this role, and we won't accept unsolicited candidate submissions or resumes from third parties.