Patient Experience Front Desk Coordinator - Growth Path

BIGH Management LLC; Shrewsbury (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

HealthyU Clinics is seeking a Front Desk Coordinator to standardize front-office operations, welcome patients, coordinate appointments, verify insurance, and support referrals to ensure a smooth patient experience.

The role requires a high school diploma, at least 1 year as a medical receptionist, BLS certification, and proficiency with EHR systems (Athenahealth) and MS Office; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year as Medical Receptionist or Front Desk in a healthcare setting.
• Current Basic Life Support (BLS) certification required.
• Proficiency in Microsoft Office Suite and EHR systems; Athenahealth preferred.
• Bilingual English/Spanish is a plus depending on business needs.

Responsibilities

• Greet and check in patients, creating a warm, welcoming experience.
• Schedule patient appointments and coordinate provider calendars.
• Prepare patient charts by verifying insurance benefits and eligibility.
• Collect patient co-pays and balances per policy.
• Coordinate front office triage and patient flow with back office staff.
• Answer calls and respond to patient inquiries professionally and promptly.
• Assist with referrals, authorizations, and follow-up scheduling.
• Monitor Microsoft Teams and AthenaHealth communications.
• Scan and maintain patient records in the EMR with HIPAA compliance.

Skills

Communication

Customer service

Organization

Multitasking

Education

High school diploma

Tools

Athenahealth

Microsoft Office

Job description

HealthyU Clinics is seeking a Front Desk Coordinator to standardize front-office operations, welcome patients, coordinate appointments, verify insurance, and support referrals to ensure a smooth patient experience.

The role requires a high school diploma, at least 1 year as a medical receptionist, BLS certification, and proficiency with EHR systems (Athenahealth) and MS Office; bilingual English/Spanish is a plus.