Patient Experience Front Desk Coordinator

Atrium Health; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health in Huntersville, NC seeks an upbeat, detail‑oriented patient access representative to greet visitors, verify insurance, schedule, and register patients for services.

You will handle billing-related steps, maintain confidential records, and use front‑end technology to streamline the check‑in experience while upholding regulatory requirements.

Strong interpersonal skills and the ability to work with families in stressful situations are essential.

Qualifications

• Customer relations experience preferred.
• Experience with Medical Records Software preferred.
• Computer experience required.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Patient registration

Insurance verification

Scheduling

Cash handling

Billing liaison

Front-end technology

Regulatory compliance

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health in Huntersville, NC seeks an upbeat, detail‑oriented patient access representative to greet visitors, verify insurance, schedule, and register patients for services.

You will handle billing-related steps, maintain confidential records, and use front‑end technology to streamline the check‑in experience while upholding regulatory requirements.

Strong interpersonal skills and the ability to work with families in stressful situations are essential.