Patient Experience Concierge

Atrium Health; Mooresville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Atrium Health in Mooresville, NC is seeking a Front Desk Associate to manage patient registration, insurance verification, scheduling, and billing support. You will provide compassionate service to patients and families, guide them through front-end technology, and ensure accurate patient information with regulatory compliance.

Strong communication and teamwork are essential. High school diploma or GED required; computer literacy and prior medical records experience preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter; assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Atrium Health in Mooresville, NC is seeking a Front Desk Associate to manage patient registration, insurance verification, scheduling, and billing support. You will provide compassionate service to patients and families, guide them through front-end technology, and ensure accurate patient information with regulatory compliance.

Strong communication and teamwork are essential. High school diploma or GED required; computer literacy and prior medical records experience preferred.