Compassionate Patient Services Front Desk Specialist

Atrium Health; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health is seeking a patient registration professional to ensure a smooth check-in process and accurate data capture at the front desk. You will interact with patients and families, verify insurance, schedule, and assist billing, maintaining confidentiality and complying with healthcare regulations.

This on-site role requires empathy, attention to detail, and the ability to work within a fast-paced team to deliver an outstanding patient experience.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment and work well in a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities with accuracy.

Skills

Customer service

Interpersonal skills

Teamwork

Critical thinking

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health is seeking a patient registration professional to ensure a smooth check-in process and accurate data capture at the front desk. You will interact with patients and families, verify insurance, schedule, and assist billing, maintaining confidentiality and complying with healthcare regulations.

This on-site role requires empathy, attention to detail, and the ability to work within a fast-paced team to deliver an outstanding patient experience.