Patient Experience & Front Desk Coordinator

8350 Oak Street Health MSO LLC

Greensboro (NC)

On-site

USD 35,000 - 59,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings plan

Wellness programs

Job summary

Oak Street Health in Greensboro, NC seeks a Welcome Coordinator to greet patients, assist with forms, collect co-pays and keep clinic operations running smoothly. You will answer phones, schedule appointments in our electronic medical record system, and support the team with daily administrative tasks.

This full-time role offers competitive pay, benefits, and opportunities to grow in a patient-centered environment.

Qualifications

Strong computer skills and basic knowledge of Google and/or Microsoft Office Suite.
Professional phone etiquette.
Ability to multi-task and prioritize efficiently.
Problem-solving skills and willingness to learn daily challenges.
US work authorization required.

Responsibilities

Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in the EMR
Scheduling/rescheduling appointments in the EMR
Managing phone lines, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region