Patient Experience & Front Desk Coordinator

marywashingtonhealthcare; Fredericksburg (VA); On-site; USD 26,000 - 33,000; Full time

Job summary

Mary Washington Healthcare is seeking an Office Coordinator to support front desk operations and revenue cycle processes. The role focuses on patient satisfaction, accurate registration, and timely scheduling, with interaction across patients, families, physicians, and staff.

The ideal candidate has at least one year of medical office experience, familiarity with PMIS and EHR systems, and proficiency with Microsoft Office. This position is on-site and contributes to a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members and staff in a courteous, professional manner.
• Registers patients in PMIS with accurate demographic and insurance data.
• Verifies insurance eligibility and processes scheduling and registration tasks.
• Collects co-pays and balances, posts payments in PMIS, and assists with accounts reconciliation.
• Communicates with physicians' offices and staff via EHR and Patient Portal.
• Schedules follow-up appointments and tests as required.
• Ensures security and accuracy of patient files and payments.
• Performs other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High School Diploma or GED

Tools

PMIS

EHR system

Microsoft Office

Job description

Mary Washington Healthcare is seeking an Office Coordinator to support front desk operations and revenue cycle processes. The role focuses on patient satisfaction, accurate registration, and timely scheduling, with interaction across patients, families, physicians, and staff.

The ideal candidate has at least one year of medical office experience, familiarity with PMIS and EHR systems, and proficiency with Microsoft Office. This position is on-site and contributes to a positive patient experience.