Patient Experience Front Desk Coordinator

Island Doctor; DeLand (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Island Doctors is seeking a Front Office Coordinator to be the first point of contact for patients. In this role, you will greet patients, handle phone inquiries, and organize appointments and documentation to ensure smooth operations and high-quality patient care.

You will create and update patient charts, verify insurance, collect copays, and post charges in accordance with provider records and applicable guidelines.

Qualifications

• High school diploma or equivalent required.
• 1+ years of medical office experience required.
• Strong customer service skills.
• Excellent organizational and time management skills.
• Strong interpersonal communication skills.
• Ability to work independently or as part of a team.
• Dedication to maintaining confidentiality of all patient records.

Responsibilities

• Greet patients and visitors, in person or on the telephone in a professional manner.
• Assist patients with questions or refer questions to appropriate person in the office.
• Answer incoming calls and triage calls appropriately to clinical staff and other key personnel as necessary.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Confirm appointments the day prior.
• Create new patient charts by collecting demographic information, insurance cards, photo IDs, and completed new patient forms. Update established patient charts by verifying the information on file is current.
• Verify patient insurance eligibility and benefits using online tools provider by the payors.
• Collect copays due at the time of service. Advise and collect on patient balances due.
• Post charges from visit according to providers record of treatment, adhering to coding education provided by MRA team, and following Federal, State, and payor specific guidelines.
• Record daily totals such as Weight Loss, Provider totals, and copays collected; balance these totals against the Day Sheets.
• Ensure faxes are placed on the patient chart for provider review in a timely manner. File charts alphabetically by the end of the day.
• Provide general information about Humana’s products and value to Medicare patients. Work with Marketing team and Humana Representatives on recruitment initiatives.
• Perform other duties as assigned.

Skills

Medical office experience

Customer service

Organizational skills

Interpersonal communication

Confidentiality

Education

High school diploma or equivalent

Job description

Island Doctors is seeking a Front Office Coordinator to be the first point of contact for patients. In this role, you will greet patients, handle phone inquiries, and organize appointments and documentation to ensure smooth operations and high-quality patient care.

You will create and update patient charts, verify insurance, collect copays, and post charges in accordance with provider records and applicable guidelines.