Patient-Focused Front Desk Coordinator

Complete Care; Leesburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Complete Care in Florida is seeking a Medical Receptionist to serve as the friendly first contact for patients, coordinating appointments and collecting insurance and demographic information to keep care moving smoothly.

You will work with providers, imaging teams, and staff to deliver a seamless patient experience, maintain accurate EHR documentation, and support timely treatment through reminders and proactive outreach.

Qualifications

• No healthcare experience required; comprehensive training provided.
• Ability to coordinate appointments and manage patient communications.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome patients and create a positive first impression.
• Coordinate scheduling across services to ensure timely access.
• Perform appointment reminders and proactive outreach.
• Collect and verify insurance and demographic information.
• Explain appointments, payments, and next steps with empathy.
• Maintain documentation in the EHR.
• Collaborate with providers and staff for a seamless experience.
• Follow up on insurance authorizations to reduce delays.
• Identify barriers to timely treatment.
• Maintain a welcoming front office environment.
• Seek opportunities to improve workflows and adopt new tech.

Skills

Patient-focused

Organized

Communication skills

Empathy

Attention to detail

Teamwork

Adaptable

Professional

Problem solving

Dependable

Tools

EHR (Electronic Medical Record)

Job description

Complete Care in Florida is seeking a Medical Receptionist to serve as the friendly first contact for patients, coordinating appointments and collecting insurance and demographic information to keep care moving smoothly.

You will work with providers, imaging teams, and staff to deliver a seamless patient experience, maintain accurate EHR documentation, and support timely treatment through reminders and proactive outreach.