Evening Front Desk & Patient Services Coordinator

Island Doctor; Moultrie (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Island Doctor seeks a Front Office Coordinator to greet patients, answer calls, and coordinate appointments while maintaining patient charts and insurance information. The role supports quality patient care in a healthcare setting and requires strong customer service and confidentiality.

The position involves verifying insurance, collecting copays, posting charges, and keeping day-to-day operations organized.

Qualifications

• High school diploma or equivalent.
• 1+ years of medical office experience.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.
• Ability to work independently or as part of a team.
• Dedication to maintaining confidentiality of all patient records.

Responsibilities

• Greet patients and visitors in person or on the phone in a professional manner.
• Assist patients with questions or refer to the appropriate office staff.
• Answer incoming calls and triage to clinical staff as needed.
• Schedule and confirm appointments to optimize provider time and patient flow.
• Create and update patient charts with demographics, insurance cards, IDs and forms.
• Verify insurance eligibility and benefits using online tools.
• Collect copays and outstanding balances at the time of service.
• Post charges in the provider's system according to medical records and guidelines.
• Record daily totals and balance with Day Sheets.
• File charts and ensure faxes are attached to charts for review.
• Provide information about Humana products and assist with recruitment initiatives.

Skills

High school diploma or equivalent

Medical office experience

Customer service

Organizational skills

Interpersonal communication

Independent or team work

Confidentiality

Education

High school diploma or equivalent

Job description

Island Doctor seeks a Front Office Coordinator to greet patients, answer calls, and coordinate appointments while maintaining patient charts and insurance information. The role supports quality patient care in a healthcare setting and requires strong customer service and confidentiality.

The position involves verifying insurance, collecting copays, posting charges, and keeping day-to-day operations organized.