Patient Experience Front Office Coordinator

Island Doctor; Orange City (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Island Doctors in Iowa is seeking a Front Office Coordinator to be the first contact for patients, handling phone calls and in-person visits, scheduling appointments, and organizing charts and documentation to support smooth clinic operations and high-quality patient care.

The ideal candidate will have strong customer service and communication skills, excellent organization, and the ability to work independently or as part of a team while protecting patient confidentiality.

Qualifications

• High school diploma or equivalent.
• 1+ years of medical office experience.
• Strong customer service skills.
• Excellent organizational and time management skills.
• Strong interpersonal communication skills.
• Ability to work independently or as part of a team.
• Dedication to maintaining confidentiality of all patient records.

Responsibilities

• Greet patients and visitors, in person or on the telephone in a professional manner.
• Assist patients with questions or refer questions to appropriate person in the office.
• Answer incoming calls and triage calls appropriately to clinical staff and other key personnel as necessary.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Create new patient charts by collecting demographic information, insurance cards, photo IDs, and completed new patient forms.
• Verify patient insurance eligibility and benefits using online tools provided by payors.
• Collect copays due at the time of service. Advise and collect on patient balances due.
• Post charges from visit according to providers record of treatment, adhering to coding education provided by MRA team, and following Federal, State, and payor specific guidelines.
• Record daily totals such as Weight Loss, Provider totals, and copays collected; balance these totals against the Day Sheets.
• Ensure faxes are placed on the patient chart for provider review in a timely manner. File charts alphabetically by the end of the day.
• Provide general information about Humana’s products and value to Medicare patients. Work with Marketing team and Humana Representatives on recruitment initiatives.
• Perform other duties as assigned.

Skills

High school diploma

Medical office experience

Customer service

Organizational skills

Interpersonal communication

Teamwork

Confidentiality

Job description

Island Doctors in Iowa is seeking a Front Office Coordinator to be the first contact for patients, handling phone calls and in-person visits, scheduling appointments, and organizing charts and documentation to support smooth clinic operations and high-quality patient care.

The ideal candidate will have strong customer service and communication skills, excellent organization, and the ability to work independently or as part of a team while protecting patient confidentiality.