Patient Experience Front Desk Coordinator

Flexzo Ai; DeLand (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

Deland, FL-based Front Office Coordinator role seeking a patient-focused professional to greet patients, manage appointments, verify insurance, collect payments, and maintain accurate records. The position supports a fast-paced healthcare setting with collaboration across clinical and administrative teams.

Requirements include a high school diploma and 1+ year healthcare experience; familiarity with scheduling and registration processes is preferred.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in a medical office or healthcare setting.
• Familiarity with scheduling systems, insurance verification, and patient registration processes preferred.

Responsibilities

• Greet patients and visitors in person and over the phone in a professional, patient-focused manner.
• Schedule, confirm, and manage appointments to optimize provider time and patient flow.
• Register new patients and update existing patient records, including demographics and insurance details.
• Verify insurance eligibility and benefits using payer systems.
• Collect copays and outstanding balances at time of service.
• Post charges accurately in line with provider documentation and coding guidelines.
• Answer and triage incoming calls, directing inquiries to appropriate staff.
• Maintain organized patient records, including scanning, filing, and fax management.
• Support daily reporting and reconciliation of front office financials.
• Collaborate with clinical and administrative teams to ensure seamless patient experience.

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Team-oriented

Education

High school diploma

Tools

Scheduling software

Insurance verification systems

Patient registration systems

Job description

Deland, FL-based Front Office Coordinator role seeking a patient-focused professional to greet patients, manage appointments, verify insurance, collect payments, and maintain accurate records. The position supports a fast-paced healthcare setting with collaboration across clinical and administrative teams.

Requirements include a high school diploma and 1+ year healthcare experience; familiarity with scheduling and registration processes is preferred.