Patient Experience Front Desk Coordinator

Avance Care; Davidson (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits after 30 days

Job summary

Avance Care is seeking a Front Desk team member to be the first point of contact for patients, ensuring a warm, welcoming environment and a smooth experience from check-in to check-out.

The role requires at least one year of Medical Front Desk experience, strong communication, and the ability to handle a busy, fast-paced clinic. This full-time position includes weekday shifts, rotating weekends, and a comprehensive benefits package after 30 days of employment.

Qualifications

• Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience.
• Strong verbal and written communication.
• Ability to maintain confidentiality and integrity.
• Growth mindset
• Flexibility and resilience

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner.
• Set up new patients and update current patients’ information in the EMR system.
• Schedule and reschedule appointments, as well as coordinate walk-in patients.
• Answer phone calls promptly and relay messages when necessary.
• Maintain the front desk and reception area in an organized, orderly fashion.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide complete and accurate referral information to our patients.
• Balance cash register and ensure all credit payments are accurate.
• Explain fees, services, and policies.

Skills

Front desk experience

Excellent communication

Organization & multitasking

Education

Related degree

Tools

EMR system

Job description

Avance Care is seeking a Front Desk team member to be the first point of contact for patients, ensuring a warm, welcoming environment and a smooth experience from check-in to check-out.

The role requires at least one year of Medical Front Desk experience, strong communication, and the ability to handle a busy, fast-paced clinic. This full-time position includes weekday shifts, rotating weekends, and a comprehensive benefits package after 30 days of employment.