Patient Front Desk Pro — Fast-Paced Clinic

Avance Care; Davidson (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

Avance Care is seeking a Front Desk team member to be the welcoming first point of contact for patients. You will manage check-in/check-out, update patient records in the EMR, handle calls, scheduling, and payments in a fast-paced primary care setting.

The role requires strong communication, confidentiality, and a willingness to thrive in a busy clinic environment. Previous medical front desk experience is preferred, with a comprehensive benefits package available after 30 days.

Qualifications

• 1+ year of Medical Front Desk experience.
• Related degree preferred.
• Strong verbal and written communication skills.

Responsibilities

• Meet, greet, and assist patients promptly and professionally.
• Set up new patients and update information in the EMR system.
• Schedule and reschedule appointments; coordinate walk-ins.
• Answer phone calls and relay messages as needed.
• Maintain front desk and reception area in an organized, orderly fashion.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide complete referral information to patients.
• Balance cash register and ensure credit payments are accurate.
• Explain fees, services, and policies to patients.

Skills

Customer service

Communication

Confidentiality

Cash handling

Education

High school diploma or equivalent

Related degree preferred

Tools

EMR system

Job description

Avance Care is seeking a Front Desk team member to be the welcoming first point of contact for patients. You will manage check-in/check-out, update patient records in the EMR, handle calls, scheduling, and payments in a fast-paced primary care setting.

The role requires strong communication, confidentiality, and a willingness to thrive in a busy clinic environment. Previous medical front desk experience is preferred, with a comprehensive benefits package available after 30 days.