Patient Experience Coordinator (Front Desk)

Avance Care; Apex (NC); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Avance Care is seeking a Front Desk team member in North Carolina to be the first point of contact for patients, ensuring a warm, welcoming environment from check-in to check-out.

The role requires at least one year of medical front desk experience, strong communication skills, and the ability to handle busy, fast-paced clinic settings. Full-time with benefits is provided, and emphasis is on patient-centered care.

Qualifications

• Must have a related degree
• At least 1 year of Medical Front Desk experience
• Strong verbal and written communication
• Ability to maintain confidentiality and integrity

Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

Skills

Front desk experience

Communication skills

EMR system

Confidentiality

Education

Related degree

Tools

EMR system

Job description

Avance Care is seeking a Front Desk team member in North Carolina to be the first point of contact for patients, ensuring a warm, welcoming environment from check-in to check-out.

The role requires at least one year of medical front desk experience, strong communication skills, and the ability to handle busy, fast-paced clinic settings. Full-time with benefits is provided, and emphasis is on patient-centered care.