Patient Concierge & Front Desk Coordinator

Avance Care; Northern (KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Avance Care is seeking a dedicated Front Desk team member to greet patients, manage check-in/check-out processes, and support our fast-paced clinic environment. The role involves 12-hour weekday shifts with a rotating weekend schedule, and includes setting up patient records in the EMR, answering calls, and balancing payments.

Candidates should have at least one year of medical front desk experience and prefer a related degree.

Qualifications

• Minimum 1 year medical front desk experience.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and integrity.
• Background check and drug screen required.

Responsibilities

• Meet, greet, and assist patients promptly and professionally.
• Set up new patients and update information in the EMR system.
• Schedule and reschedule appointments; coordinate walk-ins.
• Answer phone calls and relay messages; maintain organized front desk.
• Collect co-pays, deductibles, and co-insurances; explain fees and policies.

Skills

Front desk experience

Verbal communication

Customer service

Confidentiality

Education

Related degree

Tools

EMR system

Job description

Avance Care is seeking a dedicated Front Desk team member to greet patients, manage check-in/check-out processes, and support our fast-paced clinic environment. The role involves 12-hour weekday shifts with a rotating weekend schedule, and includes setting up patient records in the EMR, answering calls, and balancing payments.

Candidates should have at least one year of medical front desk experience and prefer a related degree.