Front Desk & Patient Care Coordinator

Balance-Health; Avon (CT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

HSA with Employer Contribution

FSA

Generous PTO Program

401k with a 4% Match

Employee Assistance Program

Life and AD&D Insurance

Employer paid Short-Term Disability

Long-Term Disability

Pet Insurance

Job summary

Balance Health in Avon, CT is seeking a Patient Services Representative to be the first point of contact for patients. The role involves welcoming patients, scheduling appointments, and ensuring smooth check-in/out while supporting administrative tasks.

Ideal candidates have 1–2 years in a medical front desk role, a high school diploma, and experience with ModMed. On-site work in Avon with comprehensive benefits and a collaborative team environment.

Qualifications

• 1-2 years of medical front desk/office experience.
• Minimum high-school diploma or equivalent.
• Experience using ModMed or similar EMR systems.
• Ability to handle challenging situations with patience and professionalism.
• Strong time-management and organizational skills.
• Excellent verbal, written, and listening communication with patients and staff.
• Reliable and punctual, team-oriented.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Answer calls promptly, direct to appropriate staff, and take accurate messages.
• Schedule appointments for new and existing patients by phone and in person.
• Greet patients and manage check-in/check-out efficiently.
• Utilize EMR system to manage patient records and details.
• Verify insurance coverage and process forms.
• Confirm referrals and prior authorizations are documented.
• Update patient demographics as needed.
• Collect co-pays and outstanding balances professionally.
• Support clinic operations with additional duties as needed.

Skills

Communication

Time management

Patience

Professionalism

Verbal/written communication

Education

High school diploma or equivalent

Tools

ModMed

Job description

Balance Health in Avon, CT is seeking a Patient Services Representative to be the first point of contact for patients. The role involves welcoming patients, scheduling appointments, and ensuring smooth check-in/out while supporting administrative tasks.

Ideal candidates have 1–2 years in a medical front desk role, a high school diploma, and experience with ModMed. On-site work in Avon with comprehensive benefits and a collaborative team environment.