Front Desk Coordinator - Busy Primary Care Clinic

Avance Care; Garner (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits after 30 days

Job summary

Avance Care is hiring a Front Desk team member in North Carolina to be the friendly first contact for patients, handling check-in, scheduling, and payments.

The role requires one year of medical front desk experience, proficiency with EMR, strong communication, and the ability to work in a fast-paced clinic. It is a full-time position with 12-hour shifts and rotating weekends, offering comprehensive benefits after 30 days.

Qualifications

• Front desk experience in healthcare settings preferred.
• Ability to handle sensitive information with discretion.
• Experience with medical billing and patient check-in processes.

Responsibilities

• Meet, greet, and assist patients promptly and professionally.
• Set up new patients and update information in the EMR.
• Schedule and reschedule appointments; coordinate walk-ins.
• Answer calls promptly and relay messages.
• Maintain organized front desk and reception area.
• Collect co-payments and verify insurance details.
• Process referrals and provide accurate information to patients.
• Balance cash register and ensure accurate payments.
• Explain fees, services, and policies.

Skills

Customer service

Communication

Confidentiality

EMR experience

Scheduling/administration

Education

Related degree

Tools

EMR system

Cash handling

Job description

Avance Care is hiring a Front Desk team member in North Carolina to be the friendly first contact for patients, handling check-in, scheduling, and payments.

The role requires one year of medical front desk experience, proficiency with EMR, strong communication, and the ability to work in a fast-paced clinic. It is a full-time position with 12-hour shifts and rotating weekends, offering comprehensive benefits after 30 days.